Information & Referral
Not sure where to start? Call us. Thrive’s Information & Referral service connects people with disabilities, their families, and the people who support them to what’s actually available in Central Pennsylvania: housing, transportation, benefits, equipment, personal assistance, and more. No cost, no intake, no wrong question.
What people ask us about
Accessible and affordable housing
Transportation, including paratransit and rabbittransit applications
Social Security, Medicaid, and waiver programs
Home modifications: ramps, grab bars, widened doorways
Durable medical equipment and assistive technology
Personal assistance services and participant-directed options
Employment supports and Office of Vocational Rehabilitation referrals
Food, utility, and emergency assistance
Peer groups, recreation, and community activities
Rights questions: the ADA, fair housing, accessible voting
If it isn’t on this list, ask anyway. Part of the job is knowing who to hand you off to.
How it works
Reach out. Call, email, stop by the office, or send us a message from our Contact page.
We listen. A staff member asks a few questions about what you’re looking for and where you live.
You get options. We send specific contacts: organization names, phone numbers, links, and what to expect when you call. If one of Thrive’s own programs fits, we’ll say so.
We give you the information. You decide what to do with it. That’s what independent living means, and it’s how every service here works.
Who can call
Thrive’s service area covers Cumberland, Dauphin, Juniata, Mifflin, and Perry counties. Anyone can call: people with disabilities of any age, family members, caregivers, case managers, hospital discharge planners, teachers, and employers.
You don’t have to be a Thrive CIL consumer. You don’t have to register for anything. Some programs reach beyond the five counties, so ask if you’re outside the area.
A few things to know
It’s free, and there’s no intake. Information & Referral is the one Thrive CIL service you can use without becoming a consumer of record. Ask your question, get an answer. Every other Thrive CIL service starts with an intake.
You don’t have to come in. Because there’s no intake, we can handle your question from start to finish over the phone. Thrive. CIL’s other services require an in-person intake. This one does not.
We share options, not endorsements. Thrive CIL doesn’t rank or favor providers.
We’re federally funded, so we don’t lobby. We can explain how a system works and help you advocate for yourself inside it.
Tell us how you need to receive information. Large print, a phone call instead of email, an interpreter: say so when you reach out, and we’ll accommodate.
Ask us your question
The fastest way to get an answer is to call (717) 731-1900, Monday through Friday, 9 am to 5 pm. If you’d rather write, send us a message, and we’ll get back to you.
Phone: (717) 731-1900, Monday through Friday, 9 am to 5 pm
Email: office@thrivecil.org
In person: 2601 Herr Street, Harrisburg, PA 17103
Leave a message outside of office hours, and we’ll return it the next business day.
Thrive’s other core services
Information & Referral is one of five. Peer Support, Independent Living Skills Training, Advocacy, Youth Transition, and Nursing Home Transition round out what Thrive does.